Return Policy

At Kitman, you have 14 calendar days from the receipt of your order to request a product return, in accordance with applicable law.

Return Conditions

For a return to be accepted, the product must be in the same condition as it was received:

unworn and unused;
without signs of wear, washing, perfume, or other alterations;
with original tags intact, if they were present upon delivery;
in its original packaging, if possible;
accompanied by proof of purchase.

For retro and vintage products, it is important to consider the product description and photos before purchase. These are products that have been worn, in many cases, and may show normal signs of wear, minor imperfections, or age-specific appearance differences. These aspects do not constitute defects if they are presented in the product description or are visible in the photos.

Personalized Products

T-shirts personalized at the customer's request, by applying a name and/or number chosen by them, cannot be returned, as they are modified specifically for that order.

Mystery Box

Products from the Mystery Box category benefit from the return conditions mentioned on the product's dedicated page, when these differ from the standard policy.

How to make a return

1. Request the return

Contact us via WhatsApp or email and provide:

the order number;
the product you wish to return;
the reason for the return;
the desired refund method, if applicable.

Returns must be requested before shipping the product. Packages sent without a prior return request may be refused.

2. Prepare the product

Package the product properly so that it does not get damaged during transport. The product must be in the same condition as it was received, according to the above conditions.

3. Ship the package

After confirming your request, we will provide you with the necessary details for shipping the return.

The shipping cost for returns is borne by the customer, except in situations where the return is due to an error on our part or a non-compliant product.

Do not send the package with cash on delivery. Packages sent with cash on delivery will not be accepted.

For international returns, the customer is responsible for shipping costs and for the proper shipment of the package. We recommend keeping proof of shipment and the tracking number until the return is completed.

If the returned product does not reach us, responsibility for the package remains with the customer until it is received by Kitman.

Money Refund

After receiving the package, the product will be checked to ensure it meets the return conditions.

If the return is approved, the refund will be processed within a maximum of 14 calendar days from the receipt and verification of the product, using, if possible, the same payment method used for the order.

For orders paid by card, the approved refund amount will be returned to the card used for payment.

For orders paid cash on delivery, we will contact you to request the account holder's name and the IBAN where you wish to receive the money.

We will never ask for your card details to process a refund.

In accordance with applicable law, in the case of exercising the legal right of withdrawal, the refund may include the cost of standard delivery paid for the initial order. Additional costs resulting from choosing a more expensive delivery method than standard delivery are not refundable.

Exchanges

We do not perform direct exchanges for size, color, or model.

If you wish for a different variation, the simplest solution is to return the original product, and after the return is approved, place a new order for the desired product.

Defective, Damaged, or Incorrectly Sent Products

Please check your order immediately upon receipt and contact us as soon as possible if:

the received product is different from the one ordered;
the product was damaged during shipping;
a new product has a manufacturing defect;
a retro product has a defect that was not mentioned in the description and was not visible in the product photos.

To investigate the situation, please send us clear photos of the product and the identified issue, along with your order number.

In case of an error on Kitman's part or a non-compliant product, we will cover the return cost and will find a solution together, as appropriate.

For retro and vintage products, we do not consider imperfections or signs of wear that were mentioned in the description or presented in photos before purchase to be defects.