TERMS AND CONDITIONS

1.1. Kitman.ro – represents the online platform operated by:

Name	KITMAN CO SRL
CUI (Tax ID)	49895022
Nr. Reg. Com. (Trade Registry No.)	J2024001745122

County	Bucuresti
Locality	Sectorul 1
Address	Piata Amzei 13 Bl. M4 Sc. 2 Et. 5 Ap. 27 Cod 010343

IBAN: RO65BTRLRONCRT0CR6733401
Bank: Banca Transilvania

KITMAN CO SRL (hereinafter referred to as "Seller") hereby publishes its terms and conditions (hereinafter referred to as "T&C"), which are valid for the purchase by the buyer (hereinafter referred to as "Buyer") of products offered in the online store – the e-shop on the website kitman.ro (hereinafter referred to as "Site"). The products sold primarily consist of football jerseys, sports accessories, collectible items (memorabilia), and other related products (hereinafter referred to as "Products").

These T&C refer exclusively to the sale of Products by the Seller within the territory of Romania and in accordance with the applicable Romanian legislation.

I. GENERAL PROVISIONS

By placing an order, the Buyer accepts these T&C of the Seller for the purpose of regulating the mutual rights and obligations of the parties in connection with the relations arising from the sale of Products by the Seller. The relationship between the Buyer and the Seller is governed by these T&C, which are binding on both parties, unless otherwise expressly stipulated in the sales contract concluded between the Seller and the Buyer (hereinafter referred to as "Contract").
The T&C define the rights and obligations of the Seller and its customers and form an integral part of the Contract. Rights and obligations not expressly regulated by these T&C are supplemented by the provisions of relevant legislation, in particular the Civil Code, Government Emergency Ordinance no. 34/2014, and consumer protection legislation.
When using the Site, the Seller will process the Buyer's personal data in accordance with European Regulation no. 2016/679 (GDPR). Detailed information is provided in the Privacy Policy / Informative Memorandum on the Seller's web page.
Through the Site, the Seller provides any person using the Site (hereinafter referred to as "User") with digital services for the purpose of placing orders. The User has the possibility to create and use a user account for free, which they can delete or update at any time.
The Buyer must ensure a sufficient level of security for their account (e.g., strong password). The Seller is not liable for damages caused by improper use of the account or as a result of unauthorized intervention by a third party. In case of suspected abuse, the User is obliged to immediately inform the Seller to block or delete the account.
The User declares that the provided data is real, accurate, and belongs to them, assuming the risk of legal liability otherwise. Any action taken within the Site using the User's login credentials will be considered their action.
The Seller reserves the right to unilaterally modify the content or digital service of the Site for: (i) legal compliance, (ii) appearance updates, (iii) maintenance, (iv) implementation of new functionalities aimed at the proper functioning of kitman.ro.

II. OBLIGATION TO INFORM

The Seller informs the Buyers, and they certify by placing the order that they have been informed about:

(i) Seller's Identity: KITMAN CO SRL, with contact details (address, email, phone) clearly mentioned on the Site's contact page.
(ii) Product Characteristics: The name, available customizations (player name/number, patches, memorabilia details) and description of the main characteristics are available on the Site for each individual Product.
(iii) Product Price: The indicated price includes all taxes (including VAT, if applicable). The Seller cannot modify the price of a Product after the order has been placed by the Buyer.
(iv) Payment Method: Specified at the completion of the order (e.g., online bank card, cash on delivery), the option cannot be changed later without the Seller's consent.
(v) Delivery Method: Chosen by the Buyer from the logistic options offered on the Site.
(vi) Delivery Time: The estimated delivery interval is displayed on the Site for each Product (note: products in the memorabilia category or jerseys with special customization may have different processing times, explicitly mentioned in the product description).
(vii) Delivery Fee: Is clearly specified at the time of placing the order and is accepted by the Buyer upon its completion.
(viii) Guarantees and Complaints: In case of defective or non-compliant products, the Buyer benefits from the legal rights of conformity detailed in Article X of the T&C.
(ix) Data Security: The digital content of orders is kept in a secure form. The formats of sent documents (confirmations, invoices) are compatible with common systems (PC, Mac) and standard formats (PDF, HTML).
(x) Communication Cost: Using the Site does not incur additional costs, apart from the standard internet tariffs paid by the Buyer to their provider.
(xi) Right of Withdrawal (Return): The individual Buyer has the right to withdraw from the Contract (to return the products) without stating a reason, within the legal term of 14 calendar days from the receipt of the Products, in accordance with GEO 34/2014. Important note: According to the law, personalized jerseys at the express request of the customer (specific name/number) may be exempt from the right of return.
(xii) Dispute Resolution: Complaints can be sent to the email address [contact@kitman.ro]. The Buyer can also contact the National Authority for Consumer Protection (ANPC) or use the European Online Dispute Resolution (ODR) platform.

III. OBJECT OF THE CONTRACT AND ITS CONCLUSION

3.1 The object of the Contract is the sale of the Products offered by the Seller on the kitman.ro website.

3.2 The Products are offered within retail trade and are not intended for professional commercial resale. If the purchase is for professional purposes/legal entity, the Buyer must complete the company's billing details in the order form.

3.3 The Contract is concluded by following the steps on the Site: adding Products to the cart (jersey, size, customization options), filling in delivery/billing details, selecting the payment method, and pressing the button [Confirm order] or [Confirm order and pay]. After this moment, the order becomes firm and the Contract is considered concluded.

3.4 In the case of unusual orders (very large quantities, extremely high values for rare memorabilia items), the Seller reserves the right to request additional confirmation (by phone or email). In the absence of this confirmation from the Buyer, the Contract is considered unconcluded.

3.5 If payment is not made according to the chosen method (e.g., failed card transaction), the Products will not be delivered, and the order will not take effect.

3.6 In exceptional cases, the Seller may accept orders by email or phone. In this case, the contract is considered concluded when the Buyer expressly accepts the detailed offer sent by the Seller by email. 3.7 The Buyer is responsible for the accuracy of the data entered (delivery address, email, phone number). The Seller does not verify their accuracy and is not responsible for failed deliveries due to incorrect data.

3.8 The Site may use bot protection systems (e.g., reCAPTCHA). The Seller may refuse orders suspected of being placed automatically.

3.9 The Seller will send the Buyer an automatic confirmation of receipt of the order to the email address provided.

3.10 Due to stock dynamics (especially for limited edition jerseys or unique memorabilia items), it may happen that a product displayed as available is unavailable at the time of processing. In this case, the Seller will inform the Buyer immediately. If the parties do not agree on an alternative product within 2 days, the Contract terminates, and any advance payments will be fully refunded.

3.11 The Seller undertakes to deliver Products: (i) in accordance with the description on the Site, (ii) in accordance with legal norms, (iii) accompanied by an invoice/fiscal receipt (in physical or electronic format via email).

3.12 The Buyer may request modification or cancellation of the order within a maximum of 2 hours from placement, but no later than the start of the packaging/customization process, by contacting the Seller at 0720009888 or at [contact@kitman.ro].

IV. PLACE OF DELIVERY

4.1 The place of delivery of the Products is the address indicated by the Buyer in the order form.

4.2 Products are delivered from the central warehouse/work point located at the address: .

4.3 Contact: Phone: 0720009888, Email: contact@kitman.ro].

4.4 Ownership of the Products is transferred to the Buyer at the moment of physical delivery of the Products to the indicated address, after signing the transport documents and paying the amounts due (in case of cash on delivery).

4.5 Upon receipt of the package, the Buyer is obliged to check the integrity of the packaging and the Products. Any visible damage during transport or stock non-conformity (e.g., missing products, wrong size) must be reported immediately to the courier (by official report) and to the Seller in writing.

V. PRICE

5.1 The valid prices are those displayed on the Site at the moment of pressing the order completion button. Simply adding products to the cart does not guarantee price or stock reservation.

5.2 In case of an obvious material error in displaying the price on the Site (e.g., a jersey that normally costs 300 RON is mistakenly displayed at 3 RON), the Seller is not obligated to deliver the product at the derisory price and will cancel the order, informing the customer.

5.3 The price is considered paid depending on the method: (i) upon confirmation by the payment processor (for online card payment), or (ii) upon receipt of money by the courier (for cash on delivery).

5.4 Shipping costs and any customization fees are displayed separately and added to the total price before completing the order.

VI. DELIVERY TERM

6.1 The Seller will deliver the Products within the estimated terms on the Site for the selected delivery method.

6.2 The final term depends on the partner courier company. For products requiring manual customization (name, number, heat-applied patches) or memorabilia items requiring special certification/packaging, the term may be extended by [x] working days, a fact mentioned on the Site.

6.3 If the term is not specified, the maximum legal delivery term is 30 days from order confirmation. The days mentioned on the site are considered working days.

6.4 If the Seller cannot deliver the order within the agreed term, they will notify the Buyer. If the parties do not agree on an extension within 2 days, either party may terminate the Contract, and the Seller will refund the money within a maximum of 7 days.

VII. DELIVERY COSTS

7.1 The Buyer pays the delivery fee displayed in the shopping cart.

7.2 The Seller may offer free shipping for orders exceeding a certain value (e.g., orders over [500] RON) or within promotional campaigns, according to the regulations displayed on kitman.ro.

VIII. PAYMENT METHODS

8.1 The Buyer can pay for the Products using the following methods:

Online payment with bank card (Visa, Mastercard) through the secure payment processor integrated on the Site.
Cash on delivery, when the package is delivered by the courier.

8.2 In the case of online card payments, card data is not stored by KITMAN CO SRL, processing is performed exclusively by the secure servers of the payment partner.

IX. Contact

For questions or clarifications regarding these terms, you can contact us using the following details:

- Email: contact@kitman.ro

- Phone: 0720 009 888

X. Placing orders and product availability

10.1. Placing an order on Kitman.ro does not constitute automatic acceptance of it. The order will be confirmed later by our team, depending on product availability.

10.2. The stocks displayed on the site are updated periodically. However, given that the products are also available in the physical store, discrepancies may occur. Therefore, it is possible that a product may be out of stock at the time of your order.

10.3. If the ordered product is not available, you will be contacted as soon as possible to be offered one of the following options:

- replacement with a similar product;

- waiting for restock;

- order cancellation and full refund of the paid amount (if you paid by card)

10.4. Order confirmation and delivery information will be sent by e-mail or phone, using the data provided when placing the order. You can contact us at:

- Email: contact@kitman.ro

- Phone: 0720 009 888

XI. Delivery

Delivery is made via rapid courier service within 1-5 working days from the moment the delivery data sent by the customer is confirmed.

Deliveries are made only on weekdays from Monday to Friday, between 09:00 and 18:00.

The shipping fee varies depending on the desired service. The shipping cost is displayed at the last step of the ordering process. For orders over 500 RON, shipping is free.

XII. Return Policy

Parcel inspection upon receipt
Please inspect the product immediately upon receipt and ensure it matches your order.
New items must be free of manufacturing defects.
Retro items are not new products – their condition is clearly stated on the website and in photos, they may show minor imperfections specific to their age.

Return conditions
Products can be returned within 14 calendar days from receiving the order.
Returns are accepted only if the product is in its original condition, unworn, in its original packaging, with intact labels.
The customer bears the shipping cost for the return.
We do not perform size or color exchanges. If you need a different variant, please return the item and place a new order.

Defective products
If a retro product has a defect that was not mentioned in the description, or if a new product has a manufacturing defect, please contact us within 24 hours of receipt.
Send an email or WhatsApp message with:
Description of the problem
Clear and relevant photos of the product and defect
Any complaint submitted after 24 hours from receiving the parcel cannot be resolved.

1. Contact us
Write to us on WhatsApp or email, include details: order details, product returned, reason for return, and your preference (refund or voucher).

2. Prepare the product for shipping
After return confirmation, package the product in its original, unworn, and labels-intact packaging. Ensure it is in the same condition as when you received it.

3. Send the package to us
Write to us on WhatsApp or email and you will receive the exact details of the return process. If it was an error on our part, we will cover the return cost and possible exchange. If a return or exchange is desired for any other reasons, the cost will be borne by the Buyer.
0720 009 888
Do not send the package with cash on delivery – it will not be accepted.
The shipping cost for returns is borne by the customer, unless otherwise agreed in advance.

4. Verification and refund
After receiving the package and verifying the products, we will initiate the refund:

- If you paid by card, the amount will be returned directly to your account, minus the initial shipping cost.

- If you paid cash on delivery, we will contact you to provide us with the account holder's name and IBAN, minus the initial shipping cost.
  We will never ask for your card details! Beware of fraud attempts.